Sunday, July 31, 2011

Leaders Buiild Bridges for and to Other Leaders

How do you keep your board members focused during the "12 hours to save the world" on strategies, planning, and funding development outside the office and away from sticking their hands around operational management issues?

I saw this question on another professional network site, or a close version to my statement anyway.

The short answer for me is that honesty is the best policy, just tell it like it is, with good job and responsibility descriptions, clarity in the bylaws and policies and even good graphics that hang around the walls during meetings.

But if the staff leadership cannot come up with real action plans/volunteer opportunities for the board to grab hold of around issues of strategic outcomes and funding and friends development, then there are only two options:

1. Staff leadership has to spend the time to do so AND/OR pay for help from mentors and wise folks to teach them the ropes OR

2. Staff leadership just has to change. Well, in effect, they have to change anyway, either through #1 or through this option, #2 leader-out and another leader-in. And this is painful even when it turns out to the best outcome.

Remember --- you want to be the leader and that is why you applied, competed for and made it to the role of leader.

So learn to lead in many different ways. True, you are not the chair of the board, but you are the guide -- the bridge between the board and the organization, just as the board should be the bridge between the organization and the larger community, business, schools, providers, peers, advocates, funders, and services.

Take on the really productive challenge of bringing meaningful learning and action opportunities for the board, understand why they joined the organization, how they want to focus their time, insert hope and recognition and GET YOUR ORGANIZATION'S name and adventures in the news -- in the media.

If you have things happening on the outside, and if you bring strategic planning and decision making opportunities to your board, so they are busy, engaged and believe their 12 hours each year are really productive and meaningful and they see the progress in both dollars and recognition/reputation --- well, they really won't have time to put their hands inside NOR probably think they need to.

A board that senses that things are going well, that reports are presented and information provided on a timely and meaningful basis, and their time and ideas and energy is solicited for meaningful progress and success for the organization is a board that doesn't begin blurring the edges of roles and responsibilities.




Wednesday, July 27, 2011

Gunfight at the O.K. Corral - 12 Hours to Save the World

imgres.jpeg Gunfight at the O.K. Corral


Yes....I had an amazing thought this morning as I replayed images from several sessions as an observer of another organization's board meetings over the past year.

Why do board meetings sometimes feel like the gunfight at the O.K. Corral? What are the particular conditions that create the tension, the waiting, the undercurrents, the glancing to see if there is the possibility of an ambush from someone on the sidelines, an unknown action from an unanticipated supporting character, perhaps even someone you took for a supernumerary (one with no lines in a movie) until they unloaded the double barrel shotgun.

Here are a few possibilities from the director to motivate the actors:
  • "History" between the lead characters and others involved
  • The peccadilloes of the main characters
  • Misrepresentation of the facts of each side
  • The hero got his job from whom he knew and not what he'd done
  • The challenger(s) wanted someone else to have the job
  • A bad hair day
  • The level of drinking done by any or all of the characters the night before
  • A debt owed to someone on the street or in the back room
  • Rumors
  • What the wife, husband, partner said just before the character left for the saloon

And here are some possibiliites on how the shootout will go down
  • Hero forgets to load his gun in the excitement of getting to the corral
  • Hero arrives late, as usual, only this time he walks into the full ambush, something he just didn't see coming
  • Folks on main street are tired of the whole thing and just step back and watch or don't even show up for the event
  • Hero has planned for this possibility and has extra deputies on hand to shout down the hub-bub
  • The judge behind the scenes issues an arrest warrant for either the hero(s) or the challenger(s) or everyone
  • A thunderstorm or a snow storm forces the show-down to be postponed
  • At the last minute, a witness shows up with evidence that it is someone in the other town who has been causing all the rumors and lies and misunderstandings and everyone goes off to ambush the next town
  • The hero is wounded and has to retire to recover; if he ever will awaits to be known
  • The challenger is wounded and slinks off with his followers to the back of the corral to whisper and plot again
  • The challenger proves the hero is the bad guy, runs him out of town, and takes the day
  • The hero survives being wounded because he came prepared to have an open dialogue with any and all and was able to be both apologetic for any misunderstandings and to be strong and "leader-like" to the crowd; i.e. came with proof, with a plan, and with all the spreadsheets and secrets laid out in full disclosure AND with a mighty set of friends.
Well, we want to all choose the last bullet. But if we're not sure how we're going to actually get out of the predicatment of the O.K. Corral, we need help to keep our jobs and keep our town alive and in-tact.

You did want to be the hero, didn't you? Why else would you take on the job of leading?!!!!!


Friday, July 22, 2011

12 Hours to Save the World - if you're not driving drunk

In this episode we're focusing on actions or nonactions of boards at meetings.

We're talking about boards in such a way to remind all of us, board members or staff members, to stay awake and do not drink and drive. Or fall asleep at the wheel.

Admit it --- some folks actually feel a bit elevated, to another plain from the rest of us, by titles and "positions" and that alone can lead to a slight feeling of tipsiness with the "power" of being board or leader.

So staying sober and awake is imperative! Board and leaders are not royalty; they are the servants of the organization --- servant leaders.

FIRST: You cannot save the world if you are drunk

--- unless, and this is such as slight slim chance that it's not really acceptable --- unless you were Luke Skywalker and you'd had to get completely sloushed before you'd agree to get into that little fighter plane at the end of the first Star Wars movie (Episode IV) --- and yet were still able to aim your weapons to blow up the Deathstar. But that is impossible! He may have been high listening to voices, but he was also sober. And he was blowing something up.

Ah, but wait, what about Independence Day? Randy Quaid's broken-down fighter pilot raving about his abduction by aliens is always drunk --- and he saved the world with his kamakazie plunge into the alien's vessel at the end of the movie. Okay, he may have been drunk when he volunteered, but they poured gallons of hot coffee down him before he took off.

And there is a basic point which we need to make here

--- plowing into a brick wall sober or drunk to save the world is what happens to staff with organizations, not board members. Board members are seldom seen taking on the world through a form of professional suicide. In fact, they jump ship for all kinds of reasons to suit their time and pleasure. And look stunned to the point of turning into a brick wall when courageous and terrified staff members try to warn them that the ship has a leak and something must be done immediately or it is going down.

If it is a slow leak, the ship can be listing for a long time before it sinks, it might even come to rest on the water without being completely submerged, therefore still appearing to be working. But it is not --- the purpose of a ship is to sail, not to do a slightly believable job of acting like it has not sunk because it's hit rock bottom.

But how do you know if the board is driving drunk? (sailing drunk?)

Point one: Many boards operate as though they are slightly inebriated --- all the time, but would be shocked if you said they were behaving as though drunk. Watch this carefully. Remember, the first sign of a true drunk is how very carefully he attempts to act as though he is not drunk. A good sign would be how much hilarious laughter and joking goes on in relationship to the dramatic drop in organizational income --- if these two variables are moving in opposite directions, then the board is most definitely sailing/driving drunk. Othewise, how could there be laughter in the face of disaster.

Point two: Most boards are not so sloshed that they can't sit up straight and get their food from their plate into their mouths, or recognize when they are asked a question or need to raise their hand to vote. But sloshed enough that any inclination to ask a question that would put anyone else in an awkward position to answer --- well they just don't do it because it would ruin the atmosphere of comradery at the party. Comradery must be maintained at all times; anything else is just not acceptable!

Point three: Their slight inebriation leads them into a dangerous state that borders between collusion and neglect; collude to keep the atmosphere supportive, neglect and go with the flow because it means the meeting will end on an up note, will not go beyond the set ending time, and they can get out of there without feeling responsible. If comradery increases as income and staff decrease, then be assured that your board is sailing drunk.

Point four: They give a good performance of grave concern at the appropriate points in the meeting when dollars are being discussed, but quickly jump back into a state of high comradery with a joke or two about money. And accept and are relieved at whatever explanation is given by the finance committee or director. Whew! Made it through that one, they are thinking, and remove their sober masks for bright smiling faces. Yes!!! They are driving drunk.

Point five: They are basically convivial, want to maintain an act of friendship with the others around the table. There are very few who join a board to create awkward, painful, embarrassing moments for others. Anyone acting like anything less than politically-correct professionals at the board meeting are given a wide berth or treated "extra-special" but their stated concerns or questions are also treated "as extra-special" and therefore not truly taken into account. These professional board members in today's atmosphere have been trained to treat outsiders like tolerated but necessary pets.

Point six: At the end of the meeting, board members suddenly and decisively all split, not to be seen again until the next meeting they make. And as every staff leader knows, the longer the time between meetings the shorter the memories of board members as to what was going to take place between the meetings. If they really do not bring back up an unanswered question about a critical issue (if it was asked) from a previous meeting, then yes they are driving drunk.

If there are problems with an organization why doesn't the board act responsibly?

Because the lights are still on, nice lunches are still servced, and the CEO gave a hell of a presentation about something. And everyone is being exceptionally nice.

Point seven: These 12 to 15 to 30 individuals who by law are fiscially and legally accountable for the organization, bound to ante up or make public their participation if something goes terribly wrong. But people don't join boards thinking they will have to answer questions from the press as to why their organization hasn't paid payroll taxes for four years or why they did not know their finance director was embezzoling $ 300,000 from the bank accounts over a couple of years. They join because, well, well they join for a lot of reasons, most of them not because their neighbor asked them, or their company assigned them or their daughter begged them or their boss invited them, ect. Anyway, they certainly do not believe that any board they join would actually be a board where something bad happens or the board has to make difficult and potentially threatening decisions to and for someone(s).

Remember Potential Board Members: Before you join, ask a lot of questions that you will hesitate to ask once you become slightly inebriated by the third board meeting.

Remember Effective Staff Leaders: Encourage the asking of awkward questions, prepare yourself for them, and insist that they are answered. Try at all costs to keep your board sober.

Okay, there is a SECOND OPTION, if not driving/sailing drunk: You can't save the world if you are asleep at the wheel.

Point eight: Last year nonprofits of $200K to $8M to $30M blew away in the wind in a matter of months in this country, and their boards all stated they were shocked, stunned, had no idea. At least those were board members who could be found, could be reached. In one notorious case there were only two individuals who would even admit they were a board member of $23M nonprofit service-provider organization. The supposed other eight members of this board were so asleep, that they'd fallen off the bus when it reached the desert and had drfited away when they woke up somewhere else. No one could even remember their names.

DECLARATION: Don't let your friends drive drunk, don't let them fall asleep at the wheel (is it from boredom or meeting that go on too long with nothing of substance:

Point nine: Please observe your board carefully........If the entire party is inebriated, none of them are in a state to make far reaching, thoughtful and integral decisions for the longitudinal health of the group, the committee, the membership and the organization. They readily agree to what seems to be the quickest way to a decision OR continually put off making the decision. And after a bit more drinking in their relief that they are going to get through one more gathering without the place going up in flames, they as a group will excitedly applaud the performer who leaps up with enthusiasm and assurance that all will be well. If this is the case, take away their keys and find a driver, and find new board members.

Conclusion:
The lights will eventually go out on this group. Because they are on a slow course towards death. It dosen't matter that they are good people, a goodly people we might even say. If I could figure out a reason this happens to boards of nonprofits and businesses all over the country and the world, well.....well, I think I have figured out the reasons, but that doesn't help us with the solution.

Boards are composed of human beings who for some reason agree to serving on a board of directors for some organization, one of thousands of nonprofit organizations that exist for whatever purpose you can imagine. There is a mission. There is a purpose. Whether they know and believe and are ambassdors for the mission and purpose is a novel unto itself.

Solution: Honesty demands we don't allow folks to drive drunk or sleep at the wheel. That means ourselves and others.

This requires that today in whatever capacity we have as staff leaders and board members, we clean away all the verbage, all the premier taglines, and avoid discussions around issues that do not pertain to saving the ship. We need to be open to ideas, and understand that the winds of hope are not the same as the winds of delusion.

We need to agree that the buck really does stop with the top staff leader, and the chair or president of the board has the only role that can "call" staff leadership on their actions, so they need to do so when it is necssary.

Boards must remember that they are only interim stewards of an organization's health and morality, that they must leave an organization healthier than when they joined or they have broken faith with all the other stewards who came before them.

Board work is serious, and must be approached with eyes wide open in the 12 hours of serious work we share together each year. Set goals and objectives within the board and call each other out on meeting these g/o's.

And finally, appreciate, in fact relish, those outsiders who ask questions. Because we need to know we can answer them.


Thursday, July 21, 2011

12 Hours to Save the World

Quatro --- Feed your troops. An army does not travel well on an empty stomach. Feed your staff, with food for thought, with opportunities for learning and training, with chances to strutt and show their stuff, and with real physical rewards and signs of appreciation.

Stanley Bing said it best in Sun Tzu was a Sissy, feed your staff food, splurge for a lunch, a dinner, pizza or cookies, but make sure that your staff is fed first. I worked for someone in the past who never fed staff, never took staff to lunch, individually, as a group or as the entire team. And all suffered, quietly and in confusion, that an individual who made three times the salary of 90% of the staff never expended personal funds to thank folks for their sacrifices.

So others fed staff.

Stanley Bing is very much a man, so this idea of pleasure or rational in feeding others isn't just a woman thing.

For some reason, full of chargrin, I have become attracted to the Food Channel. It may be the slowness of summer, the 100 degree weather outside, or a lull in work coming to OpenSky-wi, and the knowledge that the bank account is dwindling, or a combination of it all. Whatever, the mix has led me to an incredible desire to think about food. Not cupcake wars, but big cooking challenges between teams of chefs and their sous and prep chefs, going hard-on to build the best meals for picky, prickly and pointedly-persnickity judges. I find myself considering how I would approach the challenges, what I would do with the various food substances that appear in the mystery boxes, whether I could come up with an eggs benedict without a recipe or handle the pressure of things catching on fire that shouldn't, people saying your food was wrong or tasted awful and watching your hope bleed away as well as the juice of lambchop before you could get it to table.

Then it struck me --- these restaurant and cooking wars remind me of grant submittal season, the up to the last minute deadlines, the scramble to compose a proposal that meets the requirements handed to you in the RFP, is structured as required, and fits on the page limit with the budget limits and all those forms and supportive material. Points are awaiting and every element needs to be completed as precisely as possible.

And yet somehow taking all those precise elements in consideration, what drives us to complete each proposal and win our own version of the restaurant wars are the individual ingredients and grit and creativity in our presented solution to the challenge in question.

We lay out those individual pages in the RFP and get out our magnifiying lenses and go over line by line --- the only way we actually can see between the lines is with this magnifying glass, and we begin to see where there is flexibility, where we have space to wiggle, and a great heart comes to us the creators and a slight thrill goes through us.

The menu --- I love this part. Lay out the entire proposal on a tight spreadsheet, and get it all on just two pages so it makes sense and then you can build a meal that becomes a feast.

And then your proposal is funded and you are feeding many, many people.

That's the best result of restaurant wars.

Let me hear from you if you want to talk grant submittal via restuarant wars!!!

Now go eat and feed someone.



Monday, July 18, 2011

12 Hours to Save the World -- Dos Tres

Grasp the Hands of Others and Hold Tight

We exist as leaders individually, working to meet our mission, ensure clients and peers and customers have opportunities for full lives in recovery. Every waking moment we are steering a course to protect our agency and staff from financial irregularities. We give quiet advice and we cross our fingers behind our backs.

We keep our heads up, our chins out, and our eyes level, whether in the office, at board meetings, in conversations with our staff, immersed in critical review with our finance team, in public, in partnership conversations, with funders, with evaluators, with management and auditors.

We stay late, we turn out the lights, our staff have our personal number and use it, and often so do our volunteers. Our board members are treated as valuable and as friends, regardless of what we initially thought of each of them. We talk them up to our staff and we talk our staff up to our board. We build bridges and protect the fragile until they are not longer vulnerable.

We smile, we're gracious, we ask for support for the organization, dollars for our programs, and friendships for our mission and purposes. We ensure there is enthusiasm in the building, that hope is a regular resident, and that staff and volunteers know they are contributors to saving the world through their connection and work with you and the organization.

We may lead at the masthead and but yet we need to have our feet on the ground and everything we do and create must feel as though it is the work of many hands, hearts and minds.

But our dark secret is the number of nights we drive home after everyone else has left the office, or late after an evening meeting, our hearts thick, our tears streaming quietly down our face as we live with the slight and constant fear of failing. Late nights over the laptop, spreadsheets blurring, the weight of our mission, our board's confidence, the validity and viability of our programs, balancing time and constraints, funding proposals, business and strategic plans, delicately stepping through landminds and pushing through barriers, we hold success all too often in our own ten fingers, in our exhuasted brain.

Who shares this need of a constant state of readiness and strategizing better than other leaders of nonprofits, all facing in today's environment the same strictures, the very ones listed above in bloody detail? Did I mention medicaid regs, tightening foundation funding, on top of escalating details and governmental shortfalls?

So here is the third suggestion --- find two other leaders of nonprofits in your region and form an informal executive director support group. Yes. Start with coffee and a bit of a chat, before building up to the big stuff. Do come up with agreements among each other, even if tongue in cheek on confidentiality, but definitely recognizing that what is shared over coffee stays with the coffee. Don't pick just anyone. If you are the leader you are used to sniffing out and instinctively knowing who clicks and who doesn't with you. It could be like a "co-op" of baring one's soul and building up another's.

You don't want this to be a co-op of fifty. You are not asking for personal advice or who is giving out money this week. You sincerely want to build friendships with folks who can understand when a board member gives you a headache, when your valuable staff member begins to get flacky, and when you wonder if you are losing your nerve in this buisness.

It's your own clique you're putting together. And if you are new in this field, under 5 years, you must have already wondered about the leaders in your community who know each other well, who cluster together at meetings or share information behind the scene. Somehow they know something that you don't, are comfortable with funders when you are not.

You need this little clique of your own and so do those two or three others you can catch the eye of at a collabortive meeting. Think of something, quick. What little topic can you come up with to give a purpose to a meeting. Or just say to one or two of them, let's have lunch.

Yeah, start it simple, but keep it going. Good things take time to develop, but you know already that the first step is the most critical one you can take. Becuase you move forward.

Good luck and email me if you'd like to start one on-line.